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How to Write Letters (Formerly The Book of Letters) A Complete Guide to Correct Business and Personal Correspondence   By:

Book cover

First Page:

A STAR BOOK

HOW TO WRITE LETTERS

(Formerly THE BOOK OF LETTERS)

A Complete Guide to Correct Business and Personal Correspondence

BY

MARY OWENS CROWTHER

GARDEN CITY PUBLISHING COMPANY, INC. NEW YORK

CL COPYRIGHT, 1922, BY DOUBLEDAY, PAGE & COMPANY ALL RIGHTS RESERVED

PRINTED IN THE UNITED STATES AT THE COUNTRY LIFE PRESS, GARDEN CITY, N. Y.

ACKNOWLEDGMENTS

The forms for engraved invitations, announcements, and the like, and the styles of notepapers, addresses, monograms, and crests are by courtesy of the Bailey, Banks and Biddle Company, Brentano's, and The Gorham Company. The Western Union Telegraph Company has been very helpful in the chapter on telegrams.

CONTENTS

PAGE CHAPTER I WHAT IS A LETTER? 1

CHAPTER II THE PURPOSE OF THE LETTER 6

CHAPTER III THE PARTS OF A LETTER 1. THE HEADING 10 2. THE INSIDE ADDRESS 12 3. THE SALUTATION 16 4. THE BODY OF THE LETTER 22 5. THE COMPLIMENTARY CLOSE 26 6. THE SIGNATURE 29 7. THE SUPERSCRIPTION 33

CHAPTER IV BEING APPROPRIATE WHAT TO AVOID COMMON OFFENSES 36 STOCK PHRASES IN BUSINESS LETTERS 38

CHAPTER V PERSONAL LETTERS SOCIAL AND FRIENDLY INVITATIONS AND ACKNOWLEDGMENTS 44 THE LETTER OF CONDOLENCE 91 LETTERS OF SYMPATHY IN CASE OF ILLNESS 95 LETTERS OF CONGRATULATION 101 LETTERS OF INTRODUCTION 107 LETTERS OF THANKS 110 LETTERS BETWEEN FRIENDS 118

CHAPTER VI PERSONAL BUSINESS LETTERS 124

CHAPTER VII THE BUSINESS LETTER 135 SALES AND ANNOUNCEMENT LETTERS 146 KEEPING THE CUSTOMER 160 SELLING REAL ESTATE 163 BANK LETTERS 173 LETTERS OF ORDER AND ACKNOWLEDGMENT 182 LETTERS OF COMPLAINT AND ADJUSTMENT 186 CREDIT AND COLLECTION LETTERS 193 LETTERS OF APPLICATION 211 LETTERS OF REFERENCE 217 LETTERS OF INTRODUCTION 220 LETTERS OF INQUIRY 223

CHAPTER VIII THE USE OF FORM PARAGRAPHS 227

CHAPTER IX CHILDREN'S LETTERS 230

CHAPTER X TELEGRAMS 236

CHAPTER XI THE LAW OF LETTERS 247

CHAPTER XII THE COST OF A LETTER 252

CHAPTER XIII STATIONERY, CRESTS AND MONOGRAMS 258

LIST OF TEXT ILLUSTRATIONS

PAGE In the business letterhead appear the name of the firm, its address, and the kind of business engaged in 11

Letterheads used by a life insurance company, a law firm, and three associations 13

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